Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on Watch Brands Direct authentic?
Yes, every timepiece in our collection is 100% authentic and sourced directly from authorized manufacturers or licensed distributors. Each watch arrives in its original packaging with a valid serial number and warranty documentation.
How long does shipping take and is it insured?
We offer complimentary insured shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days depending on customs processing.
What is your return policy for luxury watches?
We offer a 30-day return policy for all unworn watches. The item must be returned in its original condition with all protective plastics, tags, and box contents intact to qualify for a full refund.
Do the watches come with a manufacturer's warranty?
Yes, all watches purchased through Watch Brands Direct come with a minimum two-year international manufacturer's warranty that covers movement defects and mechanical issues.
Can I have the watch band resized before shipping?
To ensure the perfect fit, we recommend having your watch sized by a local professional jeweler. However, we do include sizing tools with select metal-bracelet models for your convenience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm and Klarna for qualifying purchases.