Returns & Exchanges
At Watch Brands Direct, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return window for all unworn watches in their original packaging. Whether you need a different style or a full refund, our streamlined process ensures a premium post-purchase experience.
Initiate Your Request
Log into your account portal and select the order containing the watch you wish to return to receive a Return Authorization number.
Prepare the Timepiece
Place the watch back in its original presentation box with all manuals, tags, and protective films intact to ensure a full refund.
Secure Shipping
Affix the prepaid shipping label provided in your email to the outer shipping carton and drop it off at any authorized carrier location.
Inspection and Refund
Once our horologists verify the condition of the returned item, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing